FAQS

General

What is a family concierge service?

A family concierge service provides personalised support to simplify your family life.

Whether it's organising your schedule, planning meals, or managing your household, we're here to ease the load.

What types of families do you work with?

We work with all kinds of families- expecting parents, single parents, families with toddlers, school-age children, or teenagers. Our services are tailored to fit your unique needs, no matter your family size or structure.

Can single parents or blended families benefit from your services?

Absolutely! Our services are designed to support all family structures, including single-parent households and blended families.

How do your virtual services work?

Our virtual services are designed to be flexible and accessible. After an initial enquiry, we'll guide you to fill out a short questionnaire or schedule a consultation to understand your family's needs. From there, we create a personalised plan and provide resources or tools to help you implement it.

Services

What if I need help with something not listed in your services?

Feel free to reach out, we're happy to discuss unique requests and see how we can assist you.

Can I combine services from different packages?

Yes, we offer flexibility to customise packages or combine services to suit your needs. Let us know your requirements, and we'll create a personalised plan.

What if I need ongoing support?

We offer ongoing support for families who need regular assistance, such as activity planning, meal preparation, or routine management. You can opt for subscriptions or add-on services to keep everything running smoothly.

How often do you check in with families using ongoing services?

For ongoing support, we provide regular check-ins, which can be weekly, monthly, or termly, depending on the service you choose.

Bookings & Payments

How long does it take to receive support after I book?

Once we receive your enquiry, we'll respond within 48 hours to discuss your needs and next steps. After completing a questionnaire or having a consultation, we'll create a personalised plan within 5-7 business days.

Do you require an upfront payment?

Yes, most services require an upfront deposit or full payment before we begin.

How much do your services cost?

Our pricing varies depending on the service or package you choose. We offer a range of options to fit different budgets, starting at £35 for virtual support. Customised quotes are available for more comprehensive services or packages.

Do you offer payment plans?

We aim to make our services accessible and can discuss payment plans for larger packages.

Special Requests

Can I give a package as a gift to someone else?

Yes! Our packages make thoughtful gifts for expectant parents or families needing extra support.

Do you handle last-minute event planning?

We'll do our best to accommodate urgent requests, depending on availability.