Privacy Policy

Effective Date: 12-04-2025
Business Name: Life in Balance Concierge
Business Contact: admin@lifeinbalanceconcierge.com
Website: lifeinbalanceconcierge.com

1. Introduction

At Life in Balance Concierge, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect and process the following information:

  • Personal Information: Name, email address, phone number, address (if applicable), and any details submitted through intake forms or contact forms.

  • Service Details: Preferences, lifestyle information, or special requests shared during consultations or in forms.

  • Payment Information: Processed securely via Stripe. We do not store full card details.

  • Communication Data: Messages, emails, or WhatsApp conversations relating to your service.

3. How We Use Your Information

We collect personal data to:

  • Provide and personalise our services

  • Communicate with you regarding your booking or enquiry

  • Process payments securely

  • Send occasional updates or service-related information

  • Improve our website and service experience

We do not share or sell your data to third parties. We may share limited data with trusted service providers (e.g., Stripe for payments, email software for communication) as required to operate effectively.

4. How We Store Your Information

Your information is stored securely using password-protected systems including:

  • Google Drive

  • Stripe

  • Email platforms

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., accounting records).

5. Your Rights

As a client or site user, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally possible)

  • Object to or restrict processing

  • Withdraw consent at any time for communications or marketing

To exercise your rights, email us at admin@lifeinbalanceconcierge.com

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

7. Updates to This Policy

This policy may be updated from time to time. Any significant changes will be posted on our website with the updated date. We recommend checking this page periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧  admin@lifeinbalanceconcierge.com